Processing time
All items, including printed to order items, will be shipped within 1 to 3 business days of payment.

Returns and exchanges
I do not offer refunds or exchanges. Please review the listing details carefully and contact me via email if you have additional questions. If there is a serious problem with your order, please contact me, and I will do my best to make things right.

Cancellations
I do accept cancellations within 24 hours of purchase. Please email me if you wish to cancel your order.

Shipping
I ship domestically via USPS First Class and Priority Mail and will provide you with tracking information upon shipment. Once your order has been shipped, I am no longer responsible for it. Any dispute over damage, loss, or theft should be directed to the postal service.

Custom orders and commissions
I am currently accepting requests for custom felt sculptures. Please visit my Commissions page to find out more about the process and submit your request.

 

For all shop related questions, please email

shop@ketchup-mustard.com